Tellhotel combines contactless guest requests and orders, time-saving AI automation and guest insights in one simple service layer without replacing the systems your hotel already uses.
What guests need, what your team is handling, and what still needs action.
The need is receivedThe request is created and categorizedTellhotel works before your hotel’s internal processes. It gives guests an easy, contactless way to leave requests for the hotel. Tellhotel structures each request into a clear format and brings them into one view, where the hotel can handle them directly or, when needed, pass them on to existing systems.
Tellhotel acts as a service layer between the guest and the hotel’s existing processes. A contactless experience lowers the threshold for raising even small needs and makes necessary requests quicker to submit. The hotel can provide smoother service using its current ways of working.
See guest service in practice →Make room service and other hotel services easier to find, request and buy. A frictionless experience creates more opportunities to sell services your hotel already offers.
See hotel sales in practice →Guest activity becomes a clear, manageable process for the hotel, where even small requests that currently fall outside existing systems are recorded. This is how Tellhotel supports consistent, high-quality guest service across the hotel.
See clearer operations →Tellhotel is not designed to increase unnecessary contacts, but to make necessary requests easier when a guest genuinely needs service. Requests are structured automatically, leaving staff more time for guest interactions.
A contactless, QR-code-based service lowers the threshold for making a necessary request at the moment the need arises. Guests can make a request directly from their own phone and in their own language.
The same easy service experience also brings paid services closer to the guest without requiring staff to do active sales work.
Tellhotel makes visible what guests need, look for and try to access during their stay. The data also includes interactions that never turn into an actual request.
Tellhotel AI Signals identifies recurring needs, areas of interest and sales opportunities in this data that might otherwise go unnoticed by the hotel. It surfaces the most relevant insights and helps identify where to improve the guest experience, service offering or sales next.
Tellhotel is designed to be easy to set up. There is nothing to install, no personal user accounts need to be created for staff, and your team does not need lengthy training before getting started.
No setup fee. No per-room fee. No other costs. Everything your hotel needs to use Tellhotel is included in the price.
No. The guest scans the QR code in the room and Tellhotel opens directly in the browser. There is no app to download, no user account to create and no registration before use.
Simply placing a QR code in the room does not guarantee that guests will use it. The Tellhotel team has more than 10 years of experience developing digital services that support behaviour change. That is why we also help your hotel with the rollout and put in place a simple operating model that makes Tellhotel familiar to guests before their first need arises.
Ready-made materials and guidance that support this operating model are included with Tellhotel.
Anything from extra pillows and room service to questions about hotel services or issues noticed in the room. Tellhotel gives everyday needs one easy channel to reach your team.
The guest can use Tellhotel in their own language, and your team receives the request in a clear format that is easy to act on.
No. Tellhotel handles the first step: the guest gets an easy way to communicate what they need, and Tellhotel turns it into a clear, categorised request. After that, your team continues with its existing ways of working and systems. Getting started does not require integrations.
Very little training is needed. A new employee can be shown how to use Tellhotel in about two minutes. Each employee gets their own six-digit access code, and a request can be assigned and handled in two clicks.
Yes. Staff can use the same room QR code, for example, to report a maintenance need noticed in the room. This brings both guest needs and staff observations into view through the same simple workflow.
No. Hospitality still happens between people. Tellhotel makes the first point of contact easier for the guest and clearer for the team, so staff can focus on guest interactions.
No. AI helps understand and categorise the guest’s need. Your team decides who responds, what happens next and how the guest is served.
Tellhotel uses what the guest says to understand the request, but never stores the audio recording. The request is converted to text and linked to the room, not to a person.
Your team then learns about it while the guest is still at the hotel, when there is still time to respond. A small issue can be resolved during the stay instead of only coming to light after departure.
Where possible, the guest receives a polite response. If the request requires staff judgement, it is passed to your team. Recurring needs can also help identify where the guest experience could be improved or the service offering expanded.
The price includes everything needed to use Tellhotel at the hotel: the service for guests and staff, room-specific QR codes and hotel materials, the team view, support and updates. There are no separate setup fees, per-room fees or add-on packages.